1. Scope of this policy
This policy explains how VOOB (“we”) handles personal data reaching us through this website and its associated channels such as WhatsApp, email and telephone.
This policy is applied under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and the executive regulations issued under it.
By using the site or submitting the contact form, you agree to the practices described here.
2. Data we collect
We collect the minimum needed to serve you:
- What you voluntarily submit in the form: name, company, mobile number, email, service type and a description of the challenge.
- Conversation data when you message us on WhatsApp or by email.
- General technical usage data: browser and device type, pages visited and referral source — used to improve the site and measure campaigns.
3. How we use data
- Responding to your request and providing the consultation or proposal.
- Contacting you about the project or service you enquired about.
- Improving site content and user experience.
- Measuring marketing campaign performance in aggregate.
We do not sell or rent your data to any third party for marketing purposes.
4. Sharing data
We may share limited data with service providers acting on our behalf — hosting, email, CRM and analytics tools — only to the extent needed for their work and under a confidentiality obligation.
We may disclose data where required by law or a competent authority.
5. Client projects and their data
When we deliver a project, that client’s data and their customers’ data remain theirs. We treat it as confidential, use it for no purpose beyond the project, and export or delete it at the end of the engagement as agreed.
6. Cookies
The site may use essential cookies to operate pages and analytics cookies to understand performance. You can disable cookies in your browser settings, though some functions may be affected.
7. Retention and security
We retain contact data for as long as needed for the purpose it was collected for, or as required by law, then delete or anonymise it.
We apply reasonable technical and organisational measures to protect data against unauthorised access, alteration or disclosure.
8. Your rights
- Request a copy of the data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data unless a legal obligation prevents it.
- Object to marketing use of your data or withdraw consent at any time.
To exercise any of these rights, write to the address below. We respond within the period set by UAE personal data protection law. You also have the right to complain to the competent authority if you believe our processing breaches the law.
9. Links to other sites
The site may link to external sites whose content and policies we do not control, and we are not responsible for their privacy practices.
10. Changes to this policy
We may update this policy from time to time. The updated date appears at the top of the page and the change takes effect on publication.
Contact
For any question about this document: info@voob.ae — +971 55 187 8790